Regarding Returns and Seven-Day Inspection Period
In accordance with the Consumer Protection Act, our store provides a seven-day inspection period for goods upon delivery. If you are not satisfied with the ordered product or service and wish to process a return or exchange, the product must be in brand new, unopened, and fully intact condition, including the complete product, any complimentary items, and the packaging (including the original external packaging).
According to Article 2, Paragraph 1 of the "Guidelines for Reasonable Exceptions to the Right of Revocation in Telecommunications Transactions," products that are "easily perishable, have a shorter shelf life, or are about to expire upon cancellation" fall under the reasonable exceptions mentioned in Article 19, Paragraph 1 of the Consumer Protection Act. Starting from January 1, 2016, fresh food items are no longer covered by Article 19 of the Consumer Protection Act and do not have a seven-day inspection period.
Coffee bean products, being consumables with special properties or shelf-life concerns, are only eligible for returns in the event of product defects or damage during shipping. Returns or exchanges cannot be processed for reasons unrelated to the product's quality or external packaging (please provide photographic evidence, if applicable, and record video before opening the package). Please be sure to consider and inquire about these conditions before placing your order. Once the product has been opened, consumed, or improperly stored, leading to spoilage, we regret to inform you that we cannot process your return or exchange request.
The following situations are not covered by the seven-day inspection period：
- Products with an inspection period exceeding seven days.
- Products that have been opened and used, or have been damaged due to human factors, such as stains, malfunctions, breakage, wear and tear, scratches, or dirt.
- Slight folds or creases in the external cardboard packaging that do not affect the product's quality.
- Returns with damaged or incomplete packaging, missing invoices, or accessories.
- Malicious or excessive returns.
- Customers who request returns or refunds for personal reasons cannot request a subsequent return or refund when ordering the same product again.